Exchange Process:

• You exchange your order at our store located en C/Claudio Coello 97, 28006 Madrid.
• Exchanges for size or model are completely free of charge. We want to ensure that you find the perfect garment for you at no additional cost.
• To process an exchange, simply visit our exchange and return portal and follow the provided instructions. There, you'll be able to select the exchange option and follow the indicated steps.
• Once you've completed the online process, you'll receive the necessary instructions along with a prepaid shipping label via email.

Exchange Conditions:

• Exchanges are free of charge. Upon receipt of the previous item and verification that it's in good condition, in its original shipping box, and with all tags intact, we will proceed to send the new item.
• We commit to sending the new item once we have received and verified the previous one.
• It's important that the returned item is in the same condition as it was received, ensuring a satisfactory experience for our customers.
• The customer has a period of 15 days from the receipt of the order to request an exchange.

At BYAN, your satisfaction is our priority. If you need to make an exchange or have any questions, please don't hesitate to contact us at info@byan.es. We'll be delighted to assist you with whatever you need.

At BYAN, our aim is to ensure your satisfaction with every purchase made on our online store. We understand that on some occasions it may be necessary to make exchanges or returns, so we have established a clear and simple process to facilitate these operations.

Return Period:

• Customers have up to 15 days after receiving the order to request an exchange or return.

Return Policy

Peninsula (Spain and Portugal)

Return Process:

• When requesting a return through our exchange and return portal, you will receive an email with the return label and all necessary instructions.
• You will need to print the return label and attach it to the packaging box in which you received your order.
• Please note that items purchased in-store can only be exchanged or returned at the store, free of charge.

Return Cost:

The return cost in Peninsula varies depending on the option chosen by the customer:

• Drop Off (Delivery at Pickup Point): €5.
• Home Pickup: €8.
  These costs will be borne by the customer and deducted from the total amount to be refunded to the customer.
• You can also return your order for free at our store located en C/Claudio Coello 97, 28006 Madrid.

International (Including Canary Islands)
Return Option:

• Drop Off (Delivery at Pickup Point).

Return Cost:

• International returns have a fixed cost of €10. This cost will be borne by the customer and deducted from the total amount to be refunded to the customer.

Customer Obligations:

• It is the customer's responsibility to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected.
• The product to be returned must be in the same condition as received by the customer.

If you have any further questions or need more information, please do not hesitate to contact us at info@byan.es. We will be happy to assist you with anything you need.